Dear Customers,
Over the past few weeks, you may have noticed disruptions with your NXTL eSIM service. Some customers experienced instability, connection problems, or lost access to mobile data altogether. We understand how frustrating that is — and we want to be fully transparent about what’s happening and what comes next.
🚧 Why the Disruption Happened
Our team identified serious technical issues in our earlier infrastructure that could no longer meet the performance and reliability standards we expect for our users. Instead of applying short-term fixes, we made the crucial decision to rebuild from the ground up.
We are currently in the process of launching a completely new eSIM platform, built for the future.
🚀 What’s Coming: New Elite NXTL eSIM Platform (Launching end of May)
We’re excited to share that the upgraded system will include:
✅ Improved Stability & Reliability – Our new platform solves the connection issues of the past
✅ Faster Speeds Worldwide – Only 4G and 5G data will be supported
✅ Lower Prices – Cheaper rates for international calls, SMS, and mobile data
✅ Expanded Coverage – More countries and regions supported
✅ Faster Support Response – Get help within 2–4 hours
✅ Upgraded App & Dashboard – A fully redesigned experience for managing your eSIM, balance, and usage
✅ Bonus for Affected Users – All affected customers will receive:
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A new eSIM profile free of charge
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Replenished credit balance as compensation
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The option to keep your number or get a new one
🕒 What You Need to Do
Right now — nothing. If you were affected, we’ve either refunded you already or you’ll be receiving your new upgraded eSIM before the end of May.
You’ll be notified via email when your new eSIM is ready. No need to repurchase or register again.
We’re working hard to finish the migration as quickly and carefully as possible.
🙏 Thank You for Your Patience
We know this has been frustrating. But this change is essential to serve you better long-term. We’re not here to sell just another eSIM — NXTL is building a global digital telecom network you can truly rely on.
Thanks again for your patience and trust. If you have any questions or need assistance, feel free to reach out to our support team anytime via [email protected] or live chat.
—
NXTL Mobile Team
Smarter connectivity. Built for the world.
