CONTACT NXTL

A question before you go?
Let’s talk.

Not sure whether NXTL fits your trip? Need a hand with the eSIM you already have? Tell us what you need—we’ll help you find the next step.

From checking your device to sorting out a connection, you do not have to figure it all out alone.

Prefer email?
[email protected]

For an existing purchase, use the email linked to your NXTL account if possible.

Looking for a quick answer? Browse Help & FAQs.

What can we help you with?

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    For information about how NXTL handles personal data, read our Privacy Policy.


    A quick answer might already be here.

    Use these shortcuts if they help. You can still contact us directly.

    Check your device

    Look up your exact model before you buy.

    Check compatibility

    Get your eSIM connected

    Find installation methods and the settings to check.

    Open the setup guide

    Manage your balance

    Check your account or add balance to the eSIM you already use.

    Open My Account
    STILL PLANNING YOUR TRIP?

    Make the connection decision before the departure rush.

    Tell us your destination and device if you are unsure where to start. NXTL gives you one reusable eSIM for supported trips, with prepaid balance that never expires—so what you do not spend can go with you next time.

    A traveller with a backpack viewing a departure board in a modern station terminal.
    Confirm rates and device compatibility before arriving at the station.

    Company details

    NXTL, MB Perkunkiemio str. 13-91, Vilnius, Lithuania