INSTALLATION & ACTIVATION

How to install and activate your NXTL eSIM.

Get the setup done before the journey. Open your eSIM in the NXTL app or My Account, follow your device’s prompts, then choose NXTL for mobile data when you need it.

Start installation Already installed? Get connected →
Need a connection fix?

Keep the same installed eSIM for future trips. Unused prepaid balance never expires.

A traveller seated in an airport lounge using a smartphone before a flight.
Set up before you leave. Save the arrival for the trip.

Before you start

Check your device

Use an eSIM-compatible device that is unlocked for other networks.

Check device compatibility →

Connect to Wi-Fi

Keep a reliable internet connection while your device downloads the eSIM.

Open the right eSIM

Sign in to the NXTL account used for your purchase. If you have several eSIMs, choose the one intended for this device.

Already installed NXTL on this device? Skip installation and go straight to the connection checklist. Go to connection checklist →

Choose your device. Follow your setup.

You only need one installation method. Start with the app or My Account, or use your QR code or manual details.

Your device
Installation method

Start with the eSIM in your account.

Route A: NXTL Global eSIM — App

  1. 1
    Open the NXTL app and sign in.
  2. 2
    Open My eSIMs, select your eSIM and expand Activation.
  3. 3
    Tap Install on iPhone or Install eSIM when the button is available.
  4. 4
    Follow the device prompts to add the eSIM. If you can name the line, call it NXTL.

Route B: My Account — Browser

  1. 1
    Open My Account on the phone or tablet where you want to install NXTL.
  2. 2
    Open My eSIMs and find the correct eSIM.
  3. 3
    Tap Activate eSIM when it appears, then follow the device prompts.

Don’t see an installation button, or the button doesn’t open setup? Choose QR code or Manual details above.

Reading on a computer? Open your eSIM on the device you want to connect, or display the QR code on this screen and scan it with that device.

Route A: NXTL Global eSIM — App

  1. 1
    Open the NXTL app and sign in.
  2. 2
    Open My eSIMs, select your eSIM and expand Activation.
  3. 3
    Tap Install eSIM when the button is available.
  4. 4
    Follow the device prompts to add the eSIM. If you can name the line, call it NXTL.

Route B: My Account — Browser

  1. 1
    Open My Account on the phone where you want to install NXTL.
  2. 2
    Open My eSIMs and find the correct eSIM.
  3. 3
    Tap Activate eSIM when it appears, then follow the device prompts.

Don’t see an installation button, or the button doesn’t open setup? Choose QR code or Manual details above.

Reading on a computer? Open your eSIM on the device you want to connect, or display the QR code on this screen and scan it with that device.

Route A: NXTL Global eSIM — App

  1. 1
    Open the NXTL app and sign in.
  2. 2
    Open My eSIMs, select your eSIM and expand Activation.
  3. 3
    Tap Install eSIM when the button is available.
  4. 4
    Follow the device prompts to add the eSIM. If you can name the line, call it NXTL.

Route B: My Account — Browser

  1. 1
    Open My Account on the phone where you want to install NXTL.
  2. 2
    Open My eSIMs and find the correct eSIM.
  3. 3
    Tap Activate eSIM when it appears, then follow the device prompts.

Don’t see an installation button, or the button doesn’t open setup? Choose QR code or Manual details above.

Reading on a computer? Open your eSIM on the device you want to connect, or display the QR code on this screen and scan it with that device.

Route A: NXTL Global eSIM — App

  1. 1
    Open the NXTL app and sign in.
  2. 2
    Open My eSIMs, select your eSIM and expand Activation.
  3. 3
    Tap Install eSIM when the button is available.
  4. 4
    Follow the device prompts to add the eSIM. If you can name the line, call it NXTL.

Route B: My Account — Browser

  1. 1
    Open My Account on the device where you want to install NXTL.
  2. 2
    Open My eSIMs and find the correct eSIM.
  3. 3
    Tap Activate eSIM when it appears, then follow the device prompts.

Don’t see an installation button, or the button doesn’t open setup? Choose QR code or Manual details above.

Reading on a computer? Open your eSIM on the device you want to connect, or display the QR code on this screen and scan it with that device.

Open My Account on your compatible cellular iPad and choose Activate eSIM when available. Otherwise, use the QR code or manual details for that eSIM.

Open My Account
Wi-Fi-only iPads cannot install a cellular eSIM. Regional versions can also differ.

Open My Account in your browser and find your eSIM’s QR code or activation details. Choose QR code or Manual details above to add the profile through Windows cellular settings.

Open My Account
Your PC needs its eSIM-capable cellular hardware installed. Menu labels vary by Windows version.
Open My Account Get the NXTL app →
Next: connect with NXTL

Use the QR code for your eSIM.

Open the QR code in the NXTL app, My Account or your eSIM email. Display it on another screen or a printout, then follow the steps for your device below.

Only have this device with you? Try App or My Account first. On supported software, your phone may also recognise a QR code from an image. If that option isn’t available, use Manual details.
On iOS 17.4 or later, you can also touch and hold an eSIM QR code in a supported email app or browser and choose Add eSIM.
  1. 1
    Open Settings → Cellular or Mobile Data → Add eSIM.
  2. 2
    Choose Use QR Code and scan your NXTL code.
  3. 3
    Approve the installation prompts. Name the new line NXTL if offered.
  4. 4
    Once it appears in your SIM list, continue to the connection checklist.
  1. 1
    Open Settings → Connections → SIM manager.
  2. 2
    Choose Add eSIM → Scan QR code.
  3. 3
    Scan your NXTL code and approve the download.
  4. 4
    Name the line NXTL if offered, then continue to the connection checklist.
  1. 1
    Open Settings → Network & internet → SIMs.
  2. 2
    Choose Add SIM, then the eSIM setup option. The wording can vary with Android version.
  3. 3
    Choose the QR-code route, scan your NXTL code and follow the download prompts.
  4. 4
    Once NXTL appears in your SIM list, continue to the connection checklist.
  1. 1
    Open Settings and search for eSIM or SIM manager.
  2. 2
    Choose Add eSIM or Download a SIM, then the QR-code option.
  3. 3
    Scan your NXTL code and follow the device prompts.
  4. 4
    Name the line NXTL if offered, then continue to the connection checklist.
  1. 1
    On your compatible Wi-Fi + Cellular iPad, open Camera and scan your NXTL QR code.
  2. 2
    Tap the cellular-plan notification and follow the prompts.
  3. 3
    Check the new plan in Settings → Cellular Data.
  4. 4
    Continue to the connection checklist.
Wi-Fi-only iPads cannot install a cellular eSIM. Regional versions can also differ.
  1. 1
    Open Settings → Network & internet → Cellular → eSIM profiles.
  2. 2
    Choose Add profile, then the option to enter an activation code.
  3. 3
    Use the camera option to scan your NXTL QR code and follow the download prompts.
  4. 4
    Select the installed profile and choose Use when you want cellular data.
Your PC needs its eSIM-capable cellular hardware installed. Menu labels vary by Windows version.
Next: connect with NXTL

No scan needed.

Open the installation details for your eSIM in the NXTL app or My Account. Copy the values exactly, including any punctuation.

  1. 1
    Open the Add eSIM or Add Cellular Plan flow in your device’s cellular settings.
  2. 2
    Choose Enter Details Manually. It may appear beneath the QR scanner.
  3. 3
    Copy the SM-DP+ address and activation code into the fields with those same names.
  4. 4
    If a confirmation code is requested, use one only if NXTL supplied it. If you don’t have one, contact support.
  5. 5
    Follow the prompts to add the eSIM, then continue to the connection checklist.
  1. 1
    Open the Add eSIM or Add Cellular Plan flow in your device’s cellular settings.
  2. 2
    Choose Enter Details Manually. It may appear beneath the QR scanner.
  3. 3
    Copy the SM-DP+ address and activation code into the fields with those same names.
  4. 4
    If a confirmation code is requested, use one only if NXTL supplied it. If you don’t have one, contact support.
  5. 5
    Follow the prompts to add the eSIM, then continue to the connection checklist.
  1. 1
    Open Settings → Connections → SIM manager → Add eSIM.
  2. 2
    Open Scan QR code, then Enter activation code if that option is available.
  3. 3
    Copy the full Activation code (LPA) from your NXTL installation details.
  4. 4
    Follow the prompts to add the eSIM, then continue to the connection checklist.
  1. 1
    Open Add eSIM or Download a SIM in your device’s SIM settings.
  2. 2
    Look for the option to enter the code manually instead of scanning.
  3. 3
    If there is one activation-code field, use the full Activation code (LPA) from NXTL. If the device asks for separate fields, match the labels shown in your installation details.
  4. 4
    Follow the download prompts, then continue to the connection checklist.
  1. 1
    Open Add eSIM or Download a SIM in your device’s SIM settings.
  2. 2
    Look for the option to enter the code manually instead of scanning.
  3. 3
    If there is one activation-code field, use the full Activation code (LPA) from NXTL. If the device asks for separate fields, match the labels shown in your installation details.
  4. 4
    Follow the download prompts, then continue to the connection checklist.
  1. 1
    Open Settings → Network & internet → Cellular → eSIM profiles → Add profile.
  2. 2
    Choose the option to enter an activation code and paste your full Activation code (LPA).
  3. 3
    Approve the profile download. If a confirmation code is requested but NXTL has not supplied one, contact support.
  4. 4
    Select the installed profile and choose Use when you want cellular data.
Keep your QR code and activation details private. You do not need to paste them into this guide.
Next: connect with NXTL
Setting up a travel router?

Open the router manufacturer’s management interface and follow its instructions for adding your own provider’s eSIM. Some models need a physical eSIM adapter, a particular modem or specific firmware. Use your NXTL QR code or activation details only through a supported installation method.

Built-in vehicle systems may require a provider-managed activation service. A phone hotspot or compatible travel router is a separate option.

Check routers and device requirements →

Installed? Now choose NXTL for your data.

Installation adds the eSIM to your device. These settings tell the device when to use it.

Settings path for selected device
Settings → Cellular / Mobile Data: choose NXTL for data. Open the NXTL line to enable Data Roaming.

A connection test uses a small amount of data at the applicable rate. Turn Wi-Fi back on whenever you prefer.

Checklist complete. Check your connection on the device.
This guide cannot read your device settings or verify network service.

Keep your usual number, choose your data.

You can keep your home SIM available for calls and texts while NXTL handles mobile data. NXTL is data-only; calling and messaging apps use its data connection.

Keep data on the right line.

Disable automatic mobile-data switching or backup-data switching if you don’t want the device to fall back to your home SIM. Keep data roaming off for your home SIM unless you intend to use it. Your home provider’s call, text and other roaming charges can still apply.

Something not working? Start here.

Choose what you’re seeing. Keep your eSIM installed while you check.

I can’t find my eSIM or installation details.

Sign in with the NXTL account used for the purchase and open My eSIMs. If you have more than one eSIM, open the correct one. Check your eSIM email, including spam or promotions folders. If the installation details are still missing, contact support with your order number before buying another eSIM.

Open My Account
The QR code won’t scan, or the installation button does nothing.

Keep a reliable Wi-Fi connection. For scanning, display the full QR code clearly, increase screen brightness and avoid glare. Try the installation flow in your device settings. If you only have one screen or scanning still fails, use Manual details.

If the device reports an invalid or already-used code, check whether the NXTL profile is already installed. Contact support before deleting a profile or attempting another purchase.

NXTL is installed, but I have no data.

Confirm that NXTL is enabled, selected for mobile data and allowed to roam. Check your account balance and whether your destination has NXTL coverage. Turn airplane mode on briefly, then off, or restart your device. Allow it to reconnect. If it still has no data, check the APN details below.

In an area without supported coverage, installing the profile does not create a network connection.

Check coverage Check my balance
My device asks for an APN.

An APN is the setting your device uses to reach mobile data. Leave a working connection unchanged. If an APN is needed, open your eSIM’s APN settings in the NXTL app or Manual activation & APNs in My Account and follow the values shown there.

NXTL currently lists internet, plus. Use the details for your eSIM or the value support recommends. Change only the APN for the NXTL line, save it and reconnect before trying another.

If the APN field is unavailable, contact support rather than resetting all network settings.

I see Activating, No Service or an unfamiliar network name.

An installed eSIM still needs a supported mobile network before it can carry data. Check coverage where you are, keep the NXTL line enabled and confirm roaming and balance. Your device may show the partner network’s name instead of NXTL.

If you are already in supported coverage and it still will not connect after the checks above, contact support. Don’t delete the eSIM as a first troubleshooting step.

Still need a hand?

Send NXTL support your device model, current country, order number or eSIM nickname, the exact error and what you have already tried. Share activation details only if support asks through the official support channel.

Contact NXTL support

Good to know before your next trip.

Can I install NXTL before I travel?

Yes. Install it while you have a reliable internet connection, then select NXTL for mobile data when you want to use it. Unused prepaid balance never expires. If you enable NXTL in supported coverage, data use can draw from your balance.

Do I install it again when I top up or visit another country?

No. Keep the existing NXTL eSIM installed. A top-up adds account balance, and the same profile can be used at supported destinations. Check coverage and rates before each trip.

Can I move the eSIM to another device?

Do not assume the QR code can be reused or that your device’s eSIM-transfer feature supports NXTL. Contact support before deleting or moving an installed profile. One eSIM cannot be active on several devices at the same time.

An airplane window view looking over a scenic coastline and mountains during golden hour.
NEW TO NXTL?

Make getting online one less thing to plan.

Choose one reusable travel eSIM, set it up on a compatible device and keep it ready for the next trip. Add balance when you need it. Whatever you don’t use never expires.

Explore NXTL Global eSIM Check my device first →