NXTL Mobile

eSIM Installation / Troubleshooting

eSIM setup

Install once. Travel with one balance.

Most people are online in a few minutes: buy → open the QR in My Account or email → scan → turn on data roaming for the NXTL line. Here’s the clean path plus fixes if something sticks.

Install with QR (recommended)

  1. On a second screen or printout, show your NXTL QR code.
  2. iPhone: Settings → Cellular → Add eSIM → Use QR Code.
  3. Android: Settings → Network & internet → SIMs → Add eSIM / Download SIM.
  4. Label the line NXTL, enable it, and allow data roaming for that line.

Manual install

If QR scanning fails, use the activation details from My Account (SM-DP+ address & activation code / full LPA string). Enter them in Add eSIM → Enter details manually.

  • Keep Wi‑Fi on during install.
  • Don’t delete the eSIM unless support asks you to.
  • After install, set NXTL as the data line when travelling.
APN tip: if data doesn’t flow after attach, set APN to globaldata (also try internet or plus if your device is picky). Leave username/password blank unless we tell you otherwise.

Common fixes

QR won’t scan

Brighten the screen, avoid glare, or use manual SM-DP+ entry. Install on Wi‑Fi before you fly when you can.

Installed but no data

Enable data roaming for the NXTL line, confirm it’s selected for mobile data, toggle airplane mode, and check APN. Then verify you still have balance in My Account.

Dual SIM confusion

Keep your home SIM for calls/SMS if you want; set mobile data to NXTL while abroad so usage hits the right line.

Wrong or expensive network

Use manual network selection or switch to Cheapest preference in My Account.

Open My Account Contact support

Need help mid-trip? Live chat or [email protected] — have your order / eSIM nickname ready.